Operated by NXG Services LLC
Last Updated: September 28, 2026
These Terms & Conditions (“Terms”) govern access to and use of the PATCH technology and security services platform (“PATCH”), which is operated by NXG Services LLC (“NXG,” “we,” “us,” or “our”).
These Terms also include the terms applicable to the PATCH Security Alerts SMS messaging program.
By accessing or using PATCH, you agree to these Terms. Participation in the PATCH Security Alerts SMS program is voluntary and requires separate affirmative consent as described below.
PATCH is a technology and security services platform designed to provide authorized users with security monitoring, operational monitoring, event management, ticket and work-order functionality, dispatch communications, device and system status information, and related services.
Access to PATCH may be limited to authorized customers, employees, contractors, transporters, drivers, service providers, or other approved users.
Users are responsible for maintaining the confidentiality of their account credentials and for using PATCH only for authorized purposes.
The PATCH Security Alerts SMS program, operated by NXG Services LLC, provides security and operational text-message notifications to authorized PATCH users who expressly opt in to receive SMS communications.
Depending on the user's role, account, notification settings, and authorized PATCH services, SMS messages may include:
PATCH Security Alerts are intended to provide operational and security-related information associated with the user's authorized PATCH services.
Participation in the PATCH Security Alerts SMS program is voluntary.
SMS messaging is OFF by default.
Authorized users may opt in to SMS messaging through their individual PATCH notification settings. The user must affirmatively enable SMS messaging for their own account and mobile telephone number.
Acceptance of these Terms, creation of a PATCH account, or use of PATCH services does not constitute consent to receive SMS messages.
Consent to receive SMS messages is not a condition of purchasing goods or services, creating or maintaining a PATCH account, or using the PATCH platform.
SMS consent applies only to the individual user and mobile telephone number that provided the consent.
Message frequency varies.
PATCH Security Alerts are event-driven. The number and frequency of messages a user receives will depend on security events, system events, account activity, tickets, work orders, dispatch activity, device status, operational activity, and the user's notification settings.
There is no fixed number of messages a user will receive.
Message and data rates may apply.
Wireless carriers may charge fees for sending or receiving SMS messages according to the user's mobile service plan.
NXG Services LLC does not control charges imposed by a user's wireless carrier.
Reply STOP to opt out.
Users may opt out of PATCH SMS communications at any time by replying STOP to a PATCH SMS message.
Users may also disable SMS notifications through their individual PATCH notification settings where available.
After opting out, the user will no longer receive PATCH SMS messages unless the user subsequently provides new affirmative consent through an authorized PATCH opt-in process.
Opting out of SMS messaging does not terminate the user's PATCH account and does not prevent other authorized communications, such as push notifications or email notifications, where those communications remain enabled.
Reply HELP for help.
Users may reply HELP to a PATCH SMS message for assistance.
Users may also contact:
NXG Services LLC
PATCH Platform
Email: info@nxgservice.com
Carriers are not liable for delayed or undelivered messages.
Message delivery is subject to the availability and operation of wireless networks and other telecommunications systems outside the control of NXG Services LLC.
NXG Services LLC cannot guarantee that SMS messages will always be delivered, delivered without delay, or available through every wireless carrier.
Use of PATCH and participation in the PATCH Security Alerts SMS program are subject to the PATCH Privacy Policy.
Mobile information and SMS opt-in consent are handled in accordance with the PATCH Privacy Policy.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
The PATCH Privacy Policy is publicly available at:
patchcloudtech.com/privacy
Users may use PATCH only for lawful and authorized business, security, operational, dispatch, ticketing, work-order, monitoring, and related purposes.
Users may not:
NXG Services LLC may suspend or terminate access when reasonably necessary to protect PATCH, its customers, authorized users, systems, or services or when an account is used in violation of these Terms.
PATCH may provide alerts, notifications, monitoring information, device information, and other security or operational information.
Unless expressly stated otherwise in a separate written agreement, PATCH alerts and notifications are informational tools intended to assist authorized users and are not guarantees that every security, operational, equipment, communications, or other event will be detected, transmitted, received, or acted upon.
Service availability may be affected by internet connectivity, cellular service, electrical power, third-party systems, equipment failures, maintenance, network conditions, or other circumstances outside the reasonable control of NXG Services LLC.
PATCH may rely on third-party telecommunications carriers, cloud infrastructure providers, communications providers, hardware manufacturers, software providers, and other service providers to deliver
PATCH is operated by NXG Services LLC.
© 2026 NXG Services LLC. All rights reserved
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